Privacy Policy

Privacy Policy
Donington Myers New Build Snagging Surveyors
Last Updated: October 2025
Your privacy is extremely important to Donington Myers. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, enquire about our services, or book a snagging inspection with us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are (Data Controller)
Donington Myers acts as the Data Controller for the personal data you provide to us.
Contact Details:
* Business Name: Donington Myers
* Email: [enquiries@doningtonmyers.co.uk]
* Postal Address: [Suite 34 
Canberra house 
Priors haw business Park
Corby 
Northamptonshire]
For any questions about this policy or your data, please contact the email address above.
2. What Data We Collect
We only collect data that is strictly necessary for providing our New Build Snagging Survey services. The personal data we may collect includes:
* Identity and Contact Data: Name, email address, telephone number(s), and your current postal address.
* Property and Transaction Data: The address of the new build property to be inspected, the name of the property developer, the date of your intended completion/inspection, details of the service you have booked, and payment transaction details (though we do not store full credit card details).
* Correspondence Data: Records of emails, calls, and other communications between you and Donington Myers.
* Technical Data: Internet Protocol (IP) address, browser type, time zone setting, and operating system used to access our website (collected via cookies and analytics).
3. How and Why We Use Your Data (Lawful Basis)
We rely on specific legal grounds (Lawful Bases) under the UK GDPR to process your personal data.
| Purpose for Processing | Data Used | Lawful Basis for Processing |
|---|---|---|
| To Provide Survey Services & Process Bookings (The main service) | Identity, Contact, Property, and Transaction Data | Performance of a Contract (To fulfil your booking for a snagging survey and issue the Report). |
| To Respond to Enquiries | Identity, Contact, and Correspondence Data | Legitimate Interests (To respond to website and email enquiries efficiently and effectively). |
| To Collect Payments | Transaction Data | Performance of a Contract (To accept your £99 Holding Deposit and secure the final balance payment). |
| To Comply with Legal Obligations | Identity, Transaction, and Correspondence Data | Legal Obligation (To comply with tax, regulatory, and accounting requirements). |
| To Analyse Website Usage | Technical Data | Legitimate Interests (To improve our website, services, and online customer experience). |
4. How We Share Your Data
We will never sell your personal data to third parties. We only share your data with trusted third parties where necessary for the operation of our business and the delivery of our services:
* Payment Processors: We use secure third-party services (e.g., Stripe, PayPal, or a bank) to process the Holding Deposit and the Remaining Balance. These providers are bound by their own stringent privacy policies.
* IT and Website Hosting: Third-party providers who manage and maintain our website and secure data storage.
* Accountants/Legal Advisors: Where required for tax purposes or to establish, exercise, or defend a legal claim.
* The Developer/Site Manager (for Access only): In limited cases, we may share your name, the property address, and the booking date with the property developer or site manager, but only to the extent necessary to gain access to the property to perform the survey as contracted.
5. Data Security and Retention
* Security: We have put in place appropriate technical and organisational security measures (including password protection and secure file storage) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
* Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain contact and property data for a minimum of 6 years after the completion of the survey to comply with tax and professional indemnity obligations.
6. Your Rights Under UK GDPR
Under data protection law, you have specific rights concerning your personal data:
* The Right to Be Informed: You have the right to be informed about how we collect and use your personal data (this Privacy Policy serves this purpose).
* The Right of Access: You have the right to request a copy of the personal data we hold about you (a "Subject Access Request").
* The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
* The Right to Erasure (The "Right to be Forgotten"): You have the right to ask us to delete your personal data in certain circumstances.
* The Right to Object: You have the right to object to us processing your data, particularly for direct marketing purposes.
* The Right to Restriction of Processing: You have the right to ask us to limit how we use your personal data in certain circumstances.
To exercise any of these rights, please contact us using the contact details provided in Section 1.
7. Cookies and Website Tracking
Our website uses cookies (small text files placed on your device) to collect standard internet log information and visitor behaviour information. This helps us to improve our website and better understand how visitors interact with it. You can manage your cookie preferences through your browser settings or via the cookie banner displayed on our website.
8. How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us directly at [Insert General Enquiries Email Address Here].
You also have the right to complain to the supervisory authority for data protection in the UK, which is the Information Commissioner’s Office (ICO).
* ICO Contact Details: https://www.ico.org.uk/make-a-complaint/
* ICO Telephone: 0303 123 1113